Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at support@myergochairs.com with your order number and reason for return. We will provide you with return instructions within 2 business days. Items sent back to us without first requesting a return will not be accepted.

Please note that return shipping costs are the customer's responsibility. We recommend using a trackable shipping method as we cannot guarantee receipt of your returned item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In cases of damaged or incorrect items, we will cover return shipping costs.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also do not accept returns on sale items or gift cards. Please contact us if you have questions about a specific item.

Exchanges
The fastest way to get the item you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, please contact us at support@myergochairs.com.